Client: Call Center with 55 employees.
Success Story: Rapid growth and turnover was stretching this call center to the breaking point. By partnering with Century II, this client has reduced their turnover by over 75%. The owner estimates the reduction in turnover has saved his company $32,000 a year in new hire training time and recruiting resources. Century II’s online new hire system has streamlined the new employee onboarding process, and adding an employee benefits package (at no additional cost to the client) has resulted in greatly improved employee retention.
Result: 75% reduction in turnover resulting in $32,000 in bottom line savings, a new online new hire system, and the addition of an employee benefits package.